GUEST HELP

Clear answers before you arrive.

Booking information and practical guidance for Vue Sur Mer apartments, vehicles and jet-ski experiences.

CURRENT DETAILS

CHECK-IN

Confirmed with each reservation.

CHECK-OUT

Confirmed with each reservation.

CANCELLATIONS

Final terms are provided with each confirmed reservation.

VEHICLES

Valid identification and driver requirements are confirmed before rental.

JET SKIS

Riders must follow staff instructions and use provided safety equipment.

HELP & POLICIES

Plan with confidence.

These guidelines explain how requests work. Your final confirmation contains the exact terms for your dates and selected service.

01Booking & confirmation+

Submitting a request does not create a confirmed reservation or charge your card. Our team checks availability, confirms the final price and sends confirmation directly. Save your VSM booking code to follow the status online.

02Apartment arrival & departure+

Arrival and departure times are confirmed with each reservation. Tell us your expected arrival time in advance, especially for late arrivals. Only registered guests may stay in the apartment.

03Changes & cancellations+

Contact us as soon as your plans change. Cancellation deadlines, deposits and refund eligibility are provided with the final confirmation and may depend on the service, dates and package selected.

04Apartment care & security+

Vue Sur Mer provides full air conditioning and 24/7 security. Guests must respect the property, neighbors, occupancy limit and any house rules shared during confirmation. Damage or prohibited activity may lead to additional charges or cancellation.

05Vehicle rental requirements+

The exact vehicle, condition, pickup method, driver requirements, deposit and fuel terms are confirmed before rental. A valid driver’s license and identification may be required. Only approved drivers may operate the vehicle.

06Jet-ski safety+

Riders must follow staff instructions, wear the provided safety equipment and respect weather or water restrictions. Age, identification and ability requirements are confirmed before the session. Activities may be rescheduled when conditions are unsafe.

STILL NEED HELP?

Talk directly with our team.

For booking questions, changes or arrival assistance, contact Vue Sur Mer on WhatsApp.

WhatsApp +509 49 35 9034Find my reservation →